Refund and Cancellation Policy

Cancellation / Refund Policy

We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 7 days as follows:

You may cancel your order at any time prior to shipment of the order, within 24 hours of the time your order was placed. To cancel orders please call +91-9994913892 (10 am to 6:30pm IST) or send us an email  at support@acabuy.com

Replacement of Damaged / Defective products:

In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused, and in the same condition as you received it, in its original packaging along with original invoice, tags, for an exchange, within 7 days from the date on which these goods are delivered to you.

Please check the package for any damage or tampering before accepting the delivery from Courier Company. If you notice any damage to the package which you feel might have damaged the product please do not accept the product and return to Courier Company. Please contact customer service at  support@acabuy.com  if you open the packaging and discover that the item is damaged, to arrange the return of the product and to resolve your claim.

Products damaged while being used or used products do not qualify for a refund or replacement.

Following items are not -returnable

Category

Items That Can't be Returned to Acabuy.com

Adhesives & Sealants

Adhesives, all liquids, hazardous materials and lubricants.

Automotives

Lubricants, greases and oils, shampoos, waxes, polishes & other liquids,  pastes, aerosols & perfumes, car tyres

Baby

Breast pads and shields, breast milk containers, nursing covers, baby grooming products, baby washes, shampoos, skin care, wet wipes, diapers and nappies, soothers and teethers, feeding-related products like bottles, bottle sets and nipples.

Beauty

Hazardous materials (fragrances, nail colours, deodorants, hairsprays), cleansers, shower gels, soaps, hair loss products, shampoos and conditioners, styling gels and hair colours, lipsticks, lip balms and lip gloss, eye care and eye makeup, creams, moisturisers and body lotions, other hygiene items.

Clothing & Accessories

Lingerie, innerwear and other apparel that are labelled as non-returnable on their product detail pages.

Grocery & Gourmet

All items included in these categories.

Gift Cards

Acabuy.com Gift Cards

Health & Personal Care

All items included in this category and oral care items.

Garden & Outdoors

Seeds and live plants.

Janitorial & Sanitation Supplies

Paper towels, tissues, cleaning chemicals tapes.

Jewellery

Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars.

Movies & TV Shows, Music

All items included in these categories.

Mobile accessories

Screen guards, screen protectors and tempered glasses.

Musical Instruments

Wind instruments, Harmonica/mouth organ.

Pet Supplies

Pet food, Pet Shampoos and Conditioners, Pest Control, and Pet Grooming Aids.

PC and Mobile Components and Accessories

All PC components land accessories under the Computers and Accessories category.

Software

All software products that are labelled as non-returnable on their product detail pages.

Sports, Fitness & Outdoors

Aerobic training machines like treadmills, exercise bikes, home gyms/ multi gyms, massage machines, all inner apparel, socks, gym supporters and guards, table tennis tables, billiards/ pool/ snooker/ other large game tables, all bicycles, punching/boxing bags

Video Games (Console Games and PC Games)

All console games and PC games 

 

In case we are unable to replace the damaged / defective product, we will refund your money through credit card or net banking channels through which you had made the payment.