Social media companies in India engaged themselves with a bitter battle with the Government over New IT rules as the companies need to follow certain guidelines. On 28 may 2021 top companies like Google, WhatsApp, and Facebook agreed on the appointment of Statutory Officers which was under the New IT rules.
Chief compliance officer, Nodal contact person, and grievance officer should be mandatory under the New IT Rules which was announced on 25 February 2021. The Companies like Telegram, Linked In, Google, WhatsApp, and Facebook shared their details of their officers with the IT minister department. Moreover, Indian firms (Sharechat, Koo) have also made appointments with their officers.
The new debate on the new IT rules has moved to the Delhi High Court as WhatsApp denial to track the unlawful message as they offer end to end encrypted message to their users.
However, Twitter is the only global company that has refused to follow the new IT rules proposed by the government as they proposed the outside consultant which has been rejected by the central government whereas the co-founder Jack Dorsey has a variety of issues regarding the new rules and government which include “Inconsistency of democratic principles which is dangerous”.
Twitter responded on 27 May 2021 as they shared detailed information of their lawyer working law company in India as grievance officer and nodal contact person. Moreover, the government has rejected the nomination of Twitter as the new rule required “designated officers” in every social media firm who have more than 50 lakhs users according to the new rule employees of the firm have to reside in India.
In a nutshell, both Twitter and government criticize one another as Twitter has alleged the government for forcing the company to block the legitimate free speech on their platform as Twitter is feared for the safety of employees whereas government criticizes Twitter for not following the laws of India as these new IT rules will empower all the ordinary users on social media platforms.